Global BPO Market in Public sector is set to grow at a CAGR of 6.0% over the period 2014-2019; Finds New Report

Report forecast the Global BPO market in Public sector is set to grow at a CAGR of 6.0 percent over the period 2014-2019

BPO is a segment of outsourcing, which consists of subcontracting certain business processes of an organization to a third-party vendor that has expertise in the required domain. The Public sector refers to government services such as the military, police, public education, public transit, healthcare services as well as employees working for government organizations. The BPO services in Public sector support governments to perform various functions such as e-governance initiatives, taxation, asset registration, pensions, and welfare programs, including financial assistance for the unemployed, and in a cost-effective manner.

The Global BPO market in Public Sector can be categorized into four segments: F&A Outsourcing, CRM BPO, HR Outsourcing, and Procurement Outsourcing. This report covers information about the market share of the Global BPO market in Public sector by services and by geography.

According to the report, the Global BPO market in the Public sector is witnessing high growth because of the increased collaboration of IT services in the BPO sector. IT has facilitated the automation of various activity segments such as procurement, orders to pay, invoicing, accounts receivable, payroll outsourcing, and many others. Automation is increasingly being adopted to mitigate productivity problems and to control rising costs.

Further, the report states that one of the major challenges for the Public sector organizations is the need to spend cautiously because of market dynamics and the need to withstand budgetary pressures. These factors have forced government agencies to revise their outsourcing budgets, which eventually reduces contract sizes and number of contracts.

Global BPO Market in Public Sector 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also covers the market landscape of the Global BPO market in Public sector and its growth prospects in the coming years. The report also includes the profiles of key vendors operating in this market.

key players in the Global BPO Market in the Public Sector: Accenture plc, Capgemini Corp., IBM Corp., Serco Global Services, TCS Ltd., Unisys Corp. and Wipro Ltd.

Other Prominent Vendors in the market are: 3i infotech, Aegis, Amadeus IT Group, Aon, ATS Group, CGI, Cognizant, Convergys, Corbus, EXL, Genpact, Harris Corporation, Hays, HCL Technologies, Hudson, Infosys, Kelly, Kenexa, Logica, NCO Financial Systems, Neeyamo, Northrop Grumman, Pinstripe and Ochre House, Pontoon Solutions, Steria, Sutherland, TDS, WNS and Xerox.

Key Regions

  • Americas
  • APAC
  • EMEA

Market Driver

  • Enhancement of Service Delivery Platforms
  • For a full, detailed list, view our report.

Market Challenge

  • Increase in Budgetary Pressures
  • For a full, detailed list, view our report.

Market Trend

  • Increased Shift toward Omni-channels
  • For a full, detailed list, view our report.

Key Questions Answered in this Report

  • What will the market size be in 2019 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

Spanning over 116 pages and 42 Exhibits Global BPO Market in the Public Sector 2015-2019” report covers Executive Summary, List of Abbreviations, Scope of the Report, Market Research Methodology, Introduction, Market Landscape, Market Segmentation by Service, Market Segmentation by Product, Geographical Segmentation, Buying Criteria, Market Growth Drivers, Drivers and their Impact, Market Challenges, Impact of Drivers and Challenges, Market Trends, Trends and their Impact, Vendor Landscape, Key Vendor Analysis.

For further information on this report, please visit- http://mrr.cm/4fv

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